Troubleshooting

I cannot see a page or action

• Verify your role permits the action.
• Ask an Org Admin to confirm your role and business units.

A policy is missing

• Check the correct tab (Pending, Library, History).
• Confirm the policy is not retired or archived.
• Ensure you are assigned to the correct business unit.

Import errors

• Fix rows marked as Error in the preview.
• Ensure role values match allowed roles.
• Check that business unit names are spelled correctly.

Sign-in issues

• Confirm you are using the correct Microsoft account.
• Clear your browser cache and try again.
• Contact your admin if the account is not invited.